Curbside Service Policy and  Procedures

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Grafton Public Library Curbside Pickup Service Policy and Procedures

Although your library is open to the public four days per week, we have two days per week dedicated to curbside service for those patrons who prefer. Patrons may also make use of curbside service any day the library is open to the public as well.

Curbside service only hours:

 Tuesday and Wednesday (10-1pm & 2-5pm)

Follow two easy steps to collect materials from the Grafton Public Library pick-up bins, located on the front porch of the library. These bins can be accessed 24/7.

Step one: Place your items on hold.

Step two: Pick up your items.

Browse the FAQs below for more detailed information. If you need further assistance, the librarian is here to help. Call  802-843-2404 or email during hours of operation.

Frequently asked questions

How will I know my holds area ready for pickup?
You will receive a phone call or email from the librarian at the contact information on your library account.

How do I return materials?
Return your items in the outdoor wooden book drop to the left of the front door. Please do not put your book returns in the grey plastic curbside pick-up bins.

Do I need a library card?
Yes, patrons must have a Grafton Public Library card to use curbside pickup. If you do not have a regular library card, call or email the library to request a library card. 

What if I have mobility issues?
The librarian will make other accommodations for you, including placing items on the handicapped ramp, in the trunk of your car or in another easily accessible place. Please call us before you arrive to request this accommodation.

What materials are available for pickup?
All physical materials currently on the shelf are available for pickup, including books, DVDs, and audio CDs. Interlibrary loans (books from other libraries) are not readily available at this time.

Can staff look for specific items or provide reading suggestions?
Yes!  Call the librarian at 802-843-2404 or email during hours of operation.

May I place a hold via telephone?
Yes, please call the library at 802-843-2404 during regular hours of operation or leave a voice mail message.

What are you doing to protect the safety of patrons and library staff?
The contactless curbside pickup model we are using provides maximum social distancing for the safety of our patrons and our staff.